My laptop is frozen on enter password screen Windows 8

kambrose
kambrose Member Posts: 1 New User

Hi there, please could anyone help ? Ive just  bought a new laptop with Windows 8. Its frozen (after using it 3 or 4 times) on the enter password screen, and when I try to click in the box to enter my password ( which I do know ) no cursor appears and the screen is frozen. Im so fed up having just bought a new laptop and  I cant use it at all.  All suggestions gratefully received !

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    What computer do you have?

    Have you attempted to login by TABing to the entry form and entering the password?

    Have you attempted to use an external mouse?

     

    When you say "frozen" what do you mean exactly?  No keyboard or mouse input at all?

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