Screen stuck on Welcome page with Select language and Select Country... page is locked. refurbished

dcramsay
dcramsay Member Posts: 1 New User

Acer TAB A500.  When power button activated. the screen opens on the Welcome page with the Select Language and Select Country feature. The Start button is visable, but none of the features are operational.  The screen is locked and the start buttom is not operational?  Need help. Just purchased refurnbished via Amazon... Thanks for any assistance

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    I haven't seen this, but some screens use the volume up/down buttons to move you between fields with the power button selecting the choice. If that is not the case in this instance it sounds like a faulty touchscreen and you'll have to contact Amazon and get it replaced.

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