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Aspire 7551-5358 failing to start...?

olsenn8olsenn8 Posts: 2Member

When booting up the laptop it goes to the windows loading screen then I am receiving the following message. 

 

"Windows has encountered a problem communicating with a device connected to your computer.

 

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

 

If you continue to receive this message, contact the hardware manufacture.

 

   file: \boot\bcd

   Status: 0xc00000e9

   Info: An unexpected I/O error has occurred. "

 

I have had no external USB device plugged in. i am basically wondering if any one can help me out with what I'm looking at here. Am I screwed? The computer is almost 4 years old so I am hesitant to put any money towards it. Thanks in advance.

FAQ & Answers

  • IronFlyIronFly Posts: 18,304ACE Trailblazer

    OS?

     

    are you able to boot to safe mode, pressing F8 at boot?

    if so, select safe mode with command prompt and

    try this commands:

    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd

    I'm not an Acer employee.
  • olsenn8olsenn8 Posts: 2Member

    not allowing safe mode.

  • IronFlyIronFly Posts: 18,304ACE Trailblazer

    What's your OS?

    I'm not an Acer employee.
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