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cannot start recovery console to make recovery media

Hi

ive just finished setting up my new acer ES1-512, And was about to make my recovery media through the acer console in windows 8.1, and the program will not open ? i get to the part where it wants me to allow the program to make changes, but then nothing happens ? i have tried going to the file location its self to to start the program but this makes no difference, ive looked all over acers site to see if i can re-download the console but have found nothing ? can anyone help or advise me on this matter please.

Kind regards

Karen

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