Hello all. For two weeks now I've been trying to help an 84 year old veteran fix his virus infected 2 year old Windows 8 Gateway (Walmart) desktop.
The poor old guy was a first time PC buyer when he purchased this PC two years ago, & didn't comprehend the implications of not renewing his anti-virus 60 day trial version. Consequently after continuing to operate his PC online for almost two years afterwards, he got badly infected. I went over there to help him a couple of weeks ago & it was obviously infected. I installed Malewarebytes, which found over 2100 malewares & 7 trojans...
I've used factory restore from both inside Windows 8 & from boot, & it of course works but won't validate Windows 8 once it completes. I've even tried clearing cmos to no avail. It simply cannot read the encrypted product ID key from the UEFI bios.
I could go into another (horrible) story about the third party out of warranty support vendor Acer references on their site, but really what good would it do at this point?
Does anyone have a fix for this?
Thanks in advance for your time, consideration, & effort!