Windows keeps crashing - big blue screen with a sad smily comes then it restarts sometimes

alexantosh
alexantosh Member Posts: 31 Enthusiast WiFi Icon

hi all, i bought an acer Aspire V3 - 772G with windows 8 pre installed. the thing is while in the middle of something a blue screen just pops up saying your pc just ran into some problem, gives error names such as IRQ_NOT_LESS_OR_EQUAL, search for this error on the internet later... this has been driving me nuts lately. i thought the problem was with windows 8, so i upgraded to windows 8.1 but it still happens sometimes. how on earth can i fix this??? any suggestions. what exactly is the problem? any help is highly appreciated in advance.

after spending about 1000$ on the machine i didnt expect this sort of errors.

 

thanks.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    yes, too much common.

     

     

    as suggestion, if you are still under warranty, call the Acer support service, probably is some hardware issue.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you take a picture of this error and post it here?

    to narrow the issue we need the error code.

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    various error codes pop up. but the next time it does i will definitely do take pictures and post them for you. but that IRQ_NOT_LESS_OR_EQUAL is pretty common.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    yes, too much common.

     

     

    as suggestion, if you are still under warranty, call the Acer support service, probably is some hardware issue.

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    ok thanks. can you give me their number please? am currently in Istanbul.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    TELEFON DESTEĞİ

    Şayet teknik bir talebiniz var ve bizimle doğrudan konuşmak isterseniz, lütfen aşağıdaki numaradan bizi arayınız:

    Tüm operatörlerden:

    0850 222 22 37

    * Görüşmeler kalite kontrol amacıyla kaydedilebilmektedir.
    * Görüşme bedeli Türk Telekom hatlarından arandığında Istanbul içi dakikası 4 kuruş, Istanbul dışı dakikası 6 kuruş, Cep Telefonu operatörlerinden arandığında dakikası 13 kuruştur. (Tarifeler zamanla değişebilir, bilgilendirme amaçlıdır!)

     

    http://www.acer.com.tr/ac/tr/TR/content/service-contact

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    whaatt? you are kidding, right?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    the phone number is

    0850 222 22 37

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    thanks, i will call them tomorrow evening before work hours end. 

    by the way, do you know how i can make a hotspot using this machine? does acer have a built in tool or do i have to google around for them? thanks, unemployed acer-staff member :smileyhappy Smiley Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't know if Acer has a software to create hotspot on windows, you can search it on your windows.

    windows key logo + s

    then type

    hotspot

     

    by the  way you can search some apps on the windows market, something like this one:

    http://apps.microsoft.com/windows/en-us/app/wi-fi-hotspot-pro/1faf63fc-5e52-4190-aab9-acdf889a8073

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    where as i can see the app come up after using windows + s, the store won't open. actually i have just noticed but windows store just wont open at all no matter what i use Smiley Sad 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    not good, it's time to call Acer support service.

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    well, for now, i will accept this as the solution till it crashes next time Smiley Happy 

    thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    hey, how do i use this wifi hotspot app?  i downloaded it, but i dont see the instructions to use it anywhere

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't know, i suppose you need to start it and follow instructions.

    I'm not an Acer employee.
  • alexantosh
    alexantosh Member Posts: 31 Enthusiast WiFi Icon

    exactly, it actually even isnt an app, its just instructions Smiley Happy

    thanks and sorry for the bother really Smiley Happy