Unable to upgrade w7 home premium to SP1 on my 4820TG

kaarek
kaarek Member Posts: 2 New User

I recently found that windows update has not upgraded my 4820TG with w7 home premium to SP1. Windows update says there are no new upgrades for my computer. I have tried to upgrade the VGA driver, but it did not help. Suggestions?

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    I'm sure you already did this, but Right click on Computer and click Properties. Do you see Service Pack 1? Do you see Activated?

    The VGA driver wouldn't have anything to do with it.

    How long has the Windows been installed? I have had times where SP1 didn't show up for a day or 2.

  • kaarek
    kaarek Member Posts: 2 New User

    W7 has bin istalled for several years - from the computer was bought. And I am sure SP1 is not installed - I have trided to upgrade Internet explorer, and I was told that I had to upgrade to S1 first. Windows is activated.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    After several years and no SP1, something is wrong.I would run 

    Download Malwarebytes Anti-Malware 2.04.1028 Final

     

    to see if there is malware affecting the system and probably save personal data and do a Restore.