A1-840 issue with amazon music

jimchevy33
jimchevy33 Member Posts: 4 New User

My new tab will not play a complete song using the amazon music app for prime music.

It play about 1 minute of a song. After that it is just skips, stops, starts, stops etc etc.

Please help.

I have reset my tab to new. I have added ram boosters. I have disabled most other apps.

I have tried cm launcher. I do not have WiFi issues, prime music works on other tabs.

Please help. Thanks

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can you post your build number?

     

    settings/about phone/build number

    I'm not an Acer employee.
  • jimchevy33
    jimchevy33 Member Posts: 4 New User

    Acer_AVOK1_A1-840_1.061.00_WW_GEN1

     

    Running 4.4.4

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    there's an update on Acer support website, as far as i know, it's not available FOTA. (backup your personal data before doing the update)

     

    OSAcerThis image is only for WW_GEN1Acer.AV0K1.A1-840.RV0XRC02.WW.GEN1902.7 MB2014/12/19Download

     

     

    1. Get a MicroSD card, do not put any files inside it.
    2. Copy the "update.zip" (you must unzip the downloaded file) to the root of MicroSD card.
    3. Inser the MicroSD card into Tablet.
    4. If you Tablet is in power on status, please power off the Tablet.

    5. Press "Volume down Key", and hold this key(do not release it), Then, press "power key", and hold both key(do not release them)
    6. System will vibrate and power on. Now, we can release power key, and please keep hold volume down key for 5 seconds. Then, release volume down key.
    7. Then, you will see some options. Please use volume up/down to select "apply update from external storage", press power key to execute this item.
    8. Select "update.zip", press power key to execute this item.
    9. Then, System will start to update OS.
    10. Done.

    I'm not an Acer employee.
  • jimchevy33
    jimchevy33 Member Posts: 4 New User

    Should number 6 end with down key instead of up key?

    Can I download file on a windows computer? 

    Is root auto on blank SD card?

    Thanks, I don't want to brick anything.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    yes, down on number 6, i edited.

    yes, you can download it on a windows computer

    yes.

     

    you welcome.

    I'm not an Acer employee.
  • jimchevy33
    jimchevy33 Member Posts: 4 New User

    Thanks IronFly. Everything worked as you described...

    However, this did not change the unplayability of the

    Amazon music app.

    Thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i don't have other ideas, sorry.

    I'm not an Acer employee.