Windows 8.1 blank desktop

ItsMeJJ
ItsMeJJ Member Posts: 1 New User
Please help. I was browsing the net, I got two browsers open and some apps, my netbook suddenly slowed down and a small box appeared saying the application is not responding it may respond if you wait with two buttons, end process and cancel. I clicked the end process cause it's what was suggested but it didn't respond so I restarted my computer and when I opened it again, the desktop is all black . Please help. What do I do, how can I retrieve my desktop . Thank you.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    do you have the mouse pointer on the black screen?

     

    if you press CTRL+SHIFT+Esc does task manager open?

     

    if not you can try to force shutdown, during boot, 3-4 times (long press power button) until windows tells you that had a problem on booting then:
    From the Recovery screen, click on See advanced repair options.
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.
    once booted on safe mode, go to Device manager/display adapter/click driver tab/uninstall
    once uninstall finish, reboot normally
    download latest video drivers from Acer website and install it

    I'm not an Acer employee.