Aspire E 15 Start mouse problems

conbrue

Hello all,

 

Recently bought this Acer Aspire E 15 Start from Argos, it has Windows 8.1 installed and from the start we have had mouse/touchpad issues, the mouse is fine when moving and clicking etc but when I want to scroll down or up a web page it is very intermittent, it will sometimes move correctly but more oftern than not will be jerky and move either 2 fast or not at all then all at once. This is very frustrating and I am considering taking it back to Argos to swap for a different brand.

 

In device manager I have a HID-Compliant mouse installed. I have looked on the Acer site for updated drivers but there is nothing.

 

Anyway thanks for reading so far,

 

Conbrue. :-)

philetus

I don't know if this will work on yours, but it has worked on other E15s. Make sure your install mode was UEFI. I'm almost sure it was.

nitinnbisht

Member

Re: Aspire e15 (e5-511-p9y3) Touchpad not working on windows8.1[ New ]

 

September - last edited September by ElizabethS

SOLUTION

 

So guys after deep research and troubleshooting I found that you need to keep notice of a few things at time of installation:

 

Installation Mode: UEFI (only)- LEGACY would create touchpad issues.

 

after installation of windows just follow the driver installation hierarchy

 

1.Intel NB_Chipset_M Baytrail-M 

2.Intel I/O Driver

 

then rest of the ****.

 

Note:After doing all this make sure your touchpad is active >> Fn+F7