Cannot reset Win8.1 on Asp E5-511, came with downloaded software. What next to recover ?

This Aspire E5-511 is a real slug. 3x in 2months to the repair house and back for mysterious faults, and now a couple of weeks from the last fix, it's mighty slow and cannot use the reset Win8.1 to rescue from the blue setup recovery. What next ? I tried to use deisk recovery but it hung up.

This machine is ready for the B&D to be sawn in half. The trouble this PC has caused. Acer repair in Switzerland is a 4 wk service, utterly lousy, and as mentioned was returned with incorrect windows code.....so back it went again.

The HD has no short term generic issues. With chkdsk/f does detect missing cluster but on start up isn't being fixed as I run it time and time again. Same result. Some start up data is missing as I cannot use the C:\ command. It's missing from safe mode.

Apart from the circular saw trick, anyone got any last download idea ? ACER have been appalling.

rj

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IronFly

if you have HDD clusters errors, there is not more to do than change the HDD.

rodent

Thanks..You are right.....I managed to get a vital windows update via the control manager; bypassing the advance tools (blue zone section. I also ran Seagate diskcheck; which picked up a fault on long generic test. SO you are correct; the HD though functioning needs replacing. I'm rather curious that the cluster discovered by chkdsk/ specified "not a critial error". Perplexed ? Sure am.

Saved from the B&D saw.

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