On-line "Ask A Question " does not recognise my serial number

RobinS
RobinS Member Posts: 6 New User
in 2015 Archives

That's it really. I want to email Acer Support with about a problem but do so I need to enter my SNID or Serial number. I have run the utility that Acer have for down load to show this information. When I cut and paste either of these into the box on the Ask a Quesiton page I get a message saying they cannot be found in the system.

 

So, is there a way to email Acer directly or to get around this issue?

 

Thanks

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer

    Hello,

     

    You'll found the same informations on the label sticked on the lower cover.

    Have you bought it in the same contry where you live?

    France
  • RobinS
    RobinS Member Posts: 6 New User

    The numbers on the label were the 1st ones I tried but to no avail. Same numbers from the Acer utility.

    Computer bought int he UK, where were live. It is an oldish computer - I think we bought it 4 years ago - could this be the issue?

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer

    Anyway the Acer support is provide for the duration of the warranty.

    In this community, you can post a topic about your issue. We'll try to answer it.

     

    France

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