Icnoia W3 stuck on white screen

bfit70

hadnt used my iconia in a while so about 2 weeks ago i plugged it in to fire it up. found out my battery wouldnt chrage, but it would still run when plugged in. used it on and off for the 2 weeks to watch some movies while it was plugged into my tv at home. just brought it to work today to see if i could trouble shoot the battery issue, and when i plugged it in to turn it on, i just get a white screen. the power button flashes ornage, sometimes changing to a flashing blue for 5 or so seconds. ive tried unplugging it and starting over, ive tried restarting it by holding down the power button, ive even tried a hard reset by holding down the reset button next to the microSD slot. nothing has gotten it off of this screen. i see no boot up screen, it just goes directly to white.

 

anyone think they can hel me with this?

padgett

Well, I would start by pressing the reset button that is next to the microSD card slot.

 

However I suspect that the battery may have failed short and is dragging down the power supply below what is necessary for the machine to boot. If it were here I'd build a jumper that allowed me to monitor the 12v supply.

 

In that case the next question would be whether it is still under warrenty ? If so I would send to Acer. If not the next step is to split the case.