My Acer V3-4729-32RJ kind of reset itself?

serenitymae
serenitymae Member Posts: 10 New User

I need help. I turned on my laptop today and this message appeared near the clock.

2015-01-10_10-14-08.png

I don't know why it appeared. I always shut down my computer the right way (go to start menu and click shut down).

Now, all my files are still here, but my start menu reset itself and so did my lock screen. It did it by itself.

How do I fix this? Please.

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Please check if your Windows is activated:

     

    windows key logo + X

    click on system

     

    look for the activation string in the middle of the screen

    I'm not an Acer employee.
  • serenitymae
    serenitymae Member Posts: 10 New User

    I checked and apparently my Windows got deactivated, and I'm not sure how that happened. I tried to reactivate it, but it didn't work. My laptop is a genuine one. I bought it at Best Buy. D;

     

    Do I need to refresh/reformat/restore my laptop?

  • serenitymae
    serenitymae Member Posts: 10 New User

    This is the error code that I get.

    2015-01-10_10-46-47.png

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    press windows key logo + s

    type

    command prompt

    right click and select run as administrator

    once in the command prompt

    type

    sfc /scannow

    press enter

     

    wait until it finish

    reboot and try to activate windows again

     

     

    if it fails, download this hotfix from microsoft and run it:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=4658f4a1-c996-4816-be25-c401ae70e226

     

    then try again

     

    if it fails and your notebook is under warranty, contact Acer support service.

    I'm not an Acer employee.
  • serenitymae
    serenitymae Member Posts: 10 New User

    Thanks Smiley Happy

    It didn't work, but reading online, it seemed like a lot of 8.1 users had this issue in the Microsoft forum.