New aspire not pricing up new wifi

MonkeyGein
MonkeyGein Member Posts: 1 New User
Acer aspire e15
Linksys ac1500 2.4ghz/5ghz
100mb cable

Bought the laptop about 3 months ago along with the out other new router when we upgraded our data limit
The laptop doesn't find either the 2.4 or 5 ghz signals, but it is receiving the "guest" signal.

We don't have this issue with any of the other 9 devices.
The laptop is also picking up our repeater in the basement.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    MonkeyGein,

     

    I am sorry to hear that you are having problems connecting to your new router. Have you tried another network outside of your house to see if it connects? If it is able to connect to other networks then it would show us that the hardware is working. At that point then problem may be a configuration or limitation of the router.