Why do I have an Aspire R7-571 bluetooth and wi-fi conflict after the Windows 8.1 upgrade?

Prior to forced upgrade from Windows 8.0 to 8.1 on my Aspire R7-571, I was able to use my bluetooth headphones and stream netflix movies without any hesitation or buffering issues. After the Windows upgrade (and I use the term loosely), netflix has taken up to 193 minutes to buffer and show a 42 minute episode of a streaming program. I struggled (and used a lot of foul language for the past month) along with installing new drivers over and over. This didn't help at all. The streaming didn't get any better.

A friend suggested that I disable the internal bluetooth system and try using a USB bluetooth dongle. I thought why not, it seems I am a glutton for punishment and it can't get any worse. Wow, was I surprised. I disabled the internal bluetooth, installed the external device software and popped in the dongle. I can now stream video again and not have to watch it in slow motion.

This brings up a few questions.

Was getting good streaming and bluetooth prior to the upgrade just a fluke?

Was someone asleep at the keyboard during the programming of the upgrade?

When I research this problem does Acer say it is a Windows problem, Windows says it is a Broadcom problem, Broadcom says it is an antenna problem, so that no one is accountable for knowing what is the problem?

Will I ever be able to live dongle free and not tear up the side of my briefcase when I forget to take off the dongle?

Thank y'all for reading, I'll get off the soapbox now.

Accepted answers

All comments

IronFly

Have you updated the drivers from the Acer support website?

http://us.acer.com/ac/en/US/content/drivers/4757;-;Aspire%20R7-571

seclect 8.1 as operating system and download the newest drivers.

Beartrapruss

I have updatd the drivers twice 21 days apart. Has there been a new update since the first of December 2014? The published dates of the drives are all from 2013.

IronFly

Tried this?

a. Open Internet Explorer.

b. Click on Tools and then click on Internet Options.

c. Click on Advanced tab.

d. Scroll down to Security, then step e

e. Unmark "Enable Enhanced Protected Mode"

f. Save the changes and restart the Internet Explorer.

Beartrapruss

I am not sure why changing internet explorer would make a difference to the Netflix app. Can you please explain how they work together?

IronFly

i supposed that netflix app was an IE add-on.

youtube videos work or are you facing the same buffering issue?

Beartrapruss

I was having the problem only after the upgrade from windows 8.0 (which was installed on the machine when I received it) to 8.1. The upgrade was a horrible process for me. The first time the upgrade caused my R7 to drop dead and required a complete factory reload of the original Windows 8.0 system. The second time I had a tech support person help with the process (16 hours) to make it work except for the wi-fi and bluetooth at the same time. I can't tell you how many dirvers I have had to download and install (with a tech supports help). I had a tech support person comb through these forums and try everything others have done with regard to problems with bluetooth and wi-fi conflicts and buffering issues. He is at a loss for how to correct the problem and hence the dongle.

The Netflix app was obtained directly from the "store" and resides on the start screen. I just logon on to the PC when it starts up and it is one of the "buttons" located right next to iTunes and Word. I don't think it uses any "browser" to work. I dont' use browsers to watch videos much, but do like to stream netflix using their application as they are reluctant to support anything else when I have any problems. Their tech support stance about this is that it is a problem with Windows, Bluetooth and Acer Hardware.