V5-571 Again its in bother

oshb5ems
oshb5ems Member Posts: 10 New User

Hi All

 

Well after 2 times to Acer now its out of warrenty and its at it again Not any of the things it been in for but now it keeps hanging up after so long and nothing works or when I try any key it wont do anything till I press the shut down and hold it .. Any ideas please , Sorry to be brief but im trying to get it on before it stop or hangs again. Thanks

 

Regards Osh

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it just hangs or gives you any error or blue screen of death?

    I'm not an Acer employee.
  • oshb5ems
    oshb5ems Member Posts: 10 New User

    Hi

     

    No it just hangs no mouse pointer or any on the keys work other than the on/off button. The screen still says the same and looks as it did before the freeze?

     

    regards Osh

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's very hard to narrow the issue, can be HDD, ram or something else.

     

    you can try to test ram and HDD with some software.

     

    download hiren's boot cd and unzip the .iso inside, then burn it on a CD and boot from that.

    choose some HDD test and ram test (memtest is good), check if any error will appear.

    http://www.hirensbootcd.org/download/

    I'm not an Acer employee.