All was fine until I allowed an update. (I believe it was a Win 8.1 update.) Now, it tries to come up, goes as far as to let me log in, then get a blue screen with a bar across the bottom that flashes every couple seconds.
First time this happened, I saw a momentary flash message about a file related to Poki (start-up menu like Windows 7 that was on the tablet), so I'm assuming the update screwed up Poki and now nothing works. Never saw that error message again but I've researched, figured out how to access the BIOS but it's so minimal! No options to get to doing a RESTORE, nor to get into SAFE MODE! This Bios sucks!!!
First option would be to get into Safe Mode and uninstall Poki. At this point, I'm willing to do a complete restore and lose all my data and software installations if necessary.
Does anyone have any advice??? I don't have a restore disc and Acer won't even let me get a price on their eRestore product because they're not recognizing my serial number as being in warranty. They simply transfer me to a 3rd party tech support who will charge me $79 to try to fix my problem! Not cool, ACER!!!!!
If anyone knows how to get to Safe Mode (outside of Windows), or to do a Restore (outside of Windows), please let me know. Or, would it work just to re-install Windows 8.1 Pro? (I can't un-install it first though.) Thanks in advance for any help.
