Aspire R7-572 WiFi Disconnect w/Bluetooth Headset

NOYB
NOYB Member Posts: 16 Troubleshooter
edited March 2023 in 2014 Archives

 

When streaming internet video and listenign to the audio on Bluetooth headset, the WiFi disiconnects after anywhere from a few seconds to few minutes.  Only happens to B/G acess point connection.

 

Aspire R7-572-6423

Windows 8.1

 

 

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Go to Device Manager and double click on the Wifi.In Power Management, uncheck "Allow the computer to turn off this device to save power" and see if that fixes it.

  • NOYB
    NOYB Member Posts: 16 Troubleshooter

    Nope.  No change.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    You might need to reboot to get it to work and reboot your router too. 

  • NOYB
    NOYB Member Posts: 16 Troubleshooter

    I did.  No fix.  No Change.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    At this point I would download the Wifi and Bluetooth drivers from Acer. Uninstall and delete everything that says Wifi and Bluetooth from Programs and Features and Device Manager and then reinstall both softwares. 

  • NOYB
    NOYB Member Posts: 16 Troubleshooter

    Already been through all the uninstall device, drivers, and software and reinstall.