acer travelmate 5760 does not power up

luciav

Good day, 

the laptop is just over a year old, and does not power up at all. This started a couple of weeks ago.

At first the LED light would blink orange a few times when the laptop was switched on, but nothing else happened.

Then it might just start up, and while booting up the battery light would blink and it would switch off .

I did try removing the battery etc. to discharge of the mainboard as advised, but no difference.

I have tried other sockets, same result.

 

I have now left it unplugged for a few days and there is not even the orange light any more.

 

I contacted Acer two weeks ago and received a message that a response would arrive within 24 hours, but to date I have received no response at all.

 

Any advice on something else I can try before I send it in?

 

Thanks,

Lucia

GuruAid-CS

It is recommended to check if the laptop powers On by removing the battery and connecting the laptop directly to the power adapter.

 

If it powers ON, then there is some issue with your battery. In this case, try using some other battery if possible and see if that resolves the issue.

 

If the laptop does not power On even after connecting it directly to the adapter, there might be some hardware issue. In this case, it is recommended to contact Acer support using the following link:
http://us.acer.com/ac/en/US/content/service-contact

 

The following link might be useful:
http://acer.custhelp.com/app/answers/detail/a_id/4/~/what-can-i-do-if-my-computer-does-not-power-on%3F

 

Hope this will help you.