Iconia B1-720 camera function not working

audrey1940
audrey1940 Member Posts: 2 New User

Ive had a new Iconia B1 - 720 tablet for Christmas - everything fine other than the camera will not respond and will not work. I try ot open the app and it keeps saying unfortunately the camera is not responding and it freezes. Ive tried to install new software update and that has not worked twice - it did at one point have one half green screen and one half a picture then went off all together, but that was it it never came on again - very frustrating!!! tried to use Skype - you can see the other person but not yourself! any help please!!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can you please try a factory reset?

    settings/backup&reset/factory reset

     

    please do a bavkup before doing the reset, since all your personal data will be deleted

     

    then try the camera again

    I'm not an Acer employee.
  • audrey1940
    audrey1940 Member Posts: 2 New User

    hi

     

    no still not working - still the same message - camera stopped 

     

    thanks for trying

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    It's time to contact seller or Acer support service.
    I'm not an Acer employee.