no wifi adaptor

Matty262
Matty262 Member Posts: 10 New User
Hi, I have been given an acer aspire v5 but I cannot connect to wifi. Been into network adapters and there is a bluetooth icon, an Ethernet icon but no wireless. Is there a driver I can download?

I tried to download two from acer website but neither installed properly as I apparently already have more up to date versions and I disabked Ethernet as suggested on another post I saw yesterday but that hasn't fixed it either.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + x
    click on Device manager

    click on View tab and select "show hidden devices"

     

    is wifi on list?

    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    There's qualcomm atheros AR956x Wireless Merwork Adaptor showing under network adapters
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    any red cross or yellow exclamation mark?

     

    if it's listed....the adapter is here, double click it and check for any errors or if marked as disabled.

    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    Just noticed in properties it says - currently this device is not connected to the computer (code 45)

    To fix this problem, reconnect this hardware device to the computer

    Can't see a way of reconnecting though
  • Matty262
    Matty262 Member Posts: 10 New User
    No crosses or exclamation marks just the above in device status
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you right click it, can you select uninstall?

     

    if so, uninstall the Atheros, reboot and check on device manager again.

    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    Ok trying that now
  • Matty262
    Matty262 Member Posts: 10 New User
    Ok. Done that and no longer showing on device manager
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    install the latest drivers from Acer support website.

    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    I have done that but still no good. Telling me the drivers I have installed are more recent than the one I am installing. Any chance of a link to the correct driver in case I am downloading the wrong one?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    Will do. Thanks
  • Matty262
    Matty262 Member Posts: 10 New User

    still no good. tried the link but the download would not work on my laptop so went back to acer and downloaded driver fro there and it says the wireless adaptor has been installed but there is nothing showing in device manager (including hidden) and I have checked network and sharing centre - change network adaptors and no wireless adaptor showing in there either

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Stupid question.....have you tried to enable WiFi module with Fn+F3 key?

    I'm not an Acer employee.
  • Matty262
    Matty262 Member Posts: 10 New User
    Yes but that just turns airplane mode on and off. No mention of wifi and when I use the wifi toggle, it says wifi is on but if you close the window and reopen its off again and wifi light never comes on
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, at the end i think you have a faulty WiFi adapter, it's better to contact Acer support service.

    I'm not an Acer employee.