Hello All - I am having trouble reimaging my son's computer. The computer is a Gateway NE56R48U. The hard drive has crashed and I ran a check on the hard drive using seagates software. According to seagate the hard drive is bad. I purchased the restore CD's and tried to use an old hard drive that I formated. I have experienced two issues. One was an error advising the BIOS needed to be put in legacy mode and when I make the chance, I receive an error advising the software requires UEFI. This vicous circle continued until i found a post advising to remove the partitions on the hard drive by cleaning the partition. I also have received the following error "restore failed - Error code = 0x17 Data error cyclic redundancy check." This occurs after I put in the recovery boot 1 about three minutes into the restore. I've tried restoring numerous times. According the various posts, this error indicates a bad hard drive. So I tried another hard drive and got the same error. So, I purchased a new hard drive and again got the same error. PLEASE HELP! I've tried everything I know to recover and reinstall the system using the factory restore disks.