New ram causes latops restart

bahamucio
bahamucio Member Posts: 2 New User
edited March 2023 in 2014 Archives

Hello,

my problem is : I have aspire 5741zg and I wanted to add some ram blocks to it. Bought the same vendor one and same size, but when I added it, my latop started to reboot. Tried to remove old one and leave new one - same(reboot), tried with another vendor - same result. With only the old one - it works perfectly. Any suggestions ? Regards.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,313 Trailblazer

    Hello,

     

    Could you give me the first ten characters of the serial number (S/N)?

    Which version of Windows do you use 32 or 64 bits?

    France
  • bahamucio
    bahamucio Member Posts: 2 New User

    The laptops s/n ? If yes : s/n LXR2D02024. I'm using windows 7 64 bit. Regards.

  • laurent_14
    laurent_14 ACE Posts: 10,313 Trailblazer

    Hello,

     

    The laptop is/was shipped with 3 Gb of memory (2+1). I guess you have upgraded with a new stick of 2 Gb.

    The part number of original sticks:

     

    KN.2GB04.015SODIMM.2GB.DDR3-1066
    KN.2GB09.006SODIMM.2GB.DDR3-1066
    KN.2GB0B.012SODIMM.2GB.DDR3-1066.LF

     

    You'll find the Part Number of the original memory on the label. It is located under the barcode. The first ten characters are the P/N. Could you give me this P/N?

     

    Note:

    P/N: LX.R2D02.024

    Model: Aspire 5741ZG-P603G50Mnkk

    Memory: Supports up to 8 Gb - two slots

    France

Categories