z5700 freezes

paulbradley
paulbradley Member Posts: 1 New User
edited March 2023 in 2014 Archives

  I have a customer with an AZ5700-U2102. About 2 weeks ago it started randomly freezing and has gotten worse. Now it will only run for about 1 min (in windows) before freezing up. I have tried a new hard drive and memory. When trying to reinstall windows it will freeze after the first reboot. I have taken the cover off and reseated everything. It is not dusty at all. Sounds like the motherboard to me but wondered if anyone else has had a similar issue.

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    It seems to be a hardware issue rather than a software issue. As the issue persists even after replacing the hard drive and memory, it is recommended to visit nearest Acer service center for further assistance. To do this, the following link can be useful:
    http://us.acer.com/ac/en/US/content/service-contact

     

    Hope this will help you.