I just purchased a new Aspire Switch 10 (SW5-011-18R3)and I am having problems with the bluetooth. The issue is that after I pair my phone to the laptop, the bluetooth connection stays alive less than a minute and disconects by itself. I have tried many times and always the same issue. I tried also pairing with another tablet and same problem.The systems pairs with the unit, connection is confirmed on both items and then it drops about 15 seconds later
I had already done all upgrades required by the system as soon as I received the laptop, and I also checked to make sure that the bluetooth driver was the latest one available( using the window automatic check). I also did a system refresh and same problem still.
Acer support suggested that I do a system recovery but I'm really not convince this will solve the problem since I noticed that on the "PC and Devices" panel, Bluetooth section, my phone is still listed with a "Not connected", but if I turn off the bluetooth and then turn it on, then for about 1/2 a second the message "Driver error" appears before "Not connected" shows up again. So this seams to be a driver issue but no new drivers available that I am aware of.
I need help with this before I give the laptop to my daughter for Christmas- If I can't solve, I will need to return the unit.
PS. I have verified and my phone Galxy S4, SGH-I337, bluetooth profile is A2DP, AVRCP, GAVDP, GOEP, HFP, HID, HSP, MAP, OBEX, OPP, PAN, PBAP, SPP. So the idea of compatibility is not valid.