AU5-620 shuts down on it's ownWidows 8.1

Rangerrick
Rangerrick Member Posts: 1 New User
edited March 2023 in 2014 Archives

2 month old AU5-620 shuts down on it's own. I haven't downloaded any new programs.

 

It seems random. Sometimes it shuts down in a few minutes. Sometimes it takes a few hours.

 

Thanks for any help.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    Rangerrick,

     

    If you boot into the BIOS or into Safe mode, do you still experience the random shut downs? This will possibly help us isolate the problem to software or hardware. Another option would be to use the built-in recovery software and restore to factory default settings to rule out software being the problem.

     

    If the problem persists, please contact our technical support in your region.