Microsoft ACPI-Compliant Control Method Battery device is causing Freeze

I'm on Windows 7 64 bit and the Microsoft ACPI-Compliant Control Method Battery device is causing my Aspire E5-551 to freeze. If I enable the device and I try to run my laptop on battery it freezes, but when it's disabled I can run on battery perfectly fine.

Now I don't mind having it disabled since it fixes the problem but when I disable it then I have no way of telling how much is left of my battery.

This is a brand new laptop, a little over a month old so I haven't done any damage to it. I sent it in to get fixed but when I received it back from the Acer repair center all they did was re-install windows which did actually fix the problem for about a week but the problem came back.

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sathya0403

Hi,

What is the Product model you have, & have you checked if there are any available BIOS Updates? & you could also uninstall the problematic Driver & restart the computer,. check & get back please,. Cheers

lee92

Hy so the Laptop is Acer Aspire E5-551-81D2, Bios update is not available, I have unistaled all drivers of the battery but the result is the same so when i disable ACPI the laptop is working fine but no battery percentage when i enable it the laptop frezes when the battery is in Sory for bad english

gusarg81

Hi,

I've just bought this laptop one month ago and the same happens, it get freeze when login in. At first I thought that was a Windows 8 problem (cause tested with Linux live pendrive and works perfectly, before testing to install). So, deleted Windows 8, installed in one partition Windows 7 and in another Linux (Kubuntu).

Like I Said no problem with Linux at all, but still the problem persist even with Windows 7.

What is the problem??? How to fix it???

Bye.

Boby99

I have the same issue on my E1-572P-6847. When disable, the sytem work's fine. But on battery, you have no idea when the system will die. Any idea from ACER? Thanks.

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