Hi, Stéphane from Belgium, How to obtain recovery disk for an Iconia w510-27602GO6acc Win8-32 bits ?

stephlg
stephlg Member Posts: 2 New User

Hi,

 

I have en ICONIA W510-27602GO-6ASS since 03/2013.

 

Yesterday, Windows tried to upgrade to 8.1 and now i cant use my tablet. It does not open Windows and i have a total empty screen.

 

The help-desk explain me the cause: problem with the pilot of the srceen or card.

 

They sen me a mail in order to restaure the system with one DVD.

 

But when i baught the machine, i have not received a DVD.

 

How to obtain it ?

 

I dont understand and i dont find that "restaure medium" on the site.

 

I need the machine for my work and i'm very perturbated.

 

Thanks foy your answers.

Answers