Acer w4 820 cannot turn on

taufiqac
taufiqac Member Posts: 2 New User
Hi. My w4 820 cant turn on this morning. Item age 11 months only.
I have tried switching on a few times but failed. My house is far from nearest acer service centre. Please help. Tq

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    taufiqac,

     

    I'm sorry to hear your tablet is not powering on. The only recommendation I can provide is repair in this scenario.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Make sure you have tried doing a full power down. Press and hold the power button for more than 10 seconds to force a power down. Then try and turn it back on. If the issue is an OS stuck in sleep mode this will often get you back up and running.

     

    If that doesn't work it could be a dead battery, caused by either a faulty charger or too long of time sitting while turned on. Verify the charge status light is working normally. IIRC it turns blue when fully charged, but I may be remembering a different model...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • taufiqac
    taufiqac Member Posts: 2 New User
    Thanks for the response. I have done trying a few method of reset/ switch off/ switch on. Then I sent my tablet to service centre and the repair team changed the mainboard. Now it is operating like new Smiley Very Happy
  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Great! It's nice when they get a hardware problem fixed fast!

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.