Hello i need help for my aspire e14 windows 8.1

ArevirNyyl
ArevirNyyl Member Posts: 1 New User
edited March 2023 in 2014 Archives
Bought my aspire e14 last sept 14,2014. Im using it regularly. But today i opened my laptop after greetings of acer nothing appeared. I mean no featured just a black screen but u can see the arrow of the mouse is u move it. Please i need help

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".
    Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay".
    "System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.

     

    After booting in safe mode, go to Device manager and uninstall your VGA adapter.

     

    After Uninstalling, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart.

     

    I'm not an Acer employee.