we have an acer X3400g-u4802 and will not recognize a cd in the drive and won't shut down

sdsmitty
sdsmitty Member Posts: 1 New User
edited March 2023 in 2014 Archives

we have an acer X3400g-u4802 and will not recognize a cd in the drive and won't shut down most of the time, now this morning said could not start do windows repair or start normally...so selected the repair as that was recommended, now its just sitting at the starting windows screen and not doing anything that we can tell...any help would be much appreciated.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Hi,

    if your acer is still under warranty, it's better to call the Acer service support.

    if not...

    i would shut down the PC, open the case, unplug the CD/DVD from the motherboard then try to reboot.

    I'm not an Acer employee.