"A disk read error occured press ctrl-alt-del to restart" fix?

Ethana945

A few days ago, my mother's laptop was working fine until the screen froze. So I decided to restart it, but then this error shows up on the bootup screen...

 

"A disk read error occured. Press ctrl-alt-del to restart".

 

I tried that, but it didn't work. I tried to use the F10+Alt trick, but that didn't work either.

 

Is there a way to fix it, and can I get the data saved in there?

 

BTW, here's what my mom's laptop SNID number is: ****

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, account numbers, etc.]

sathya0403

Hi,

Sorry to say the issue here is taht the Hard Drive is not working, you may need to replace the HDD, YES, you may try to backup data, by connecting the HDD to a different computer,.

Ethana945

How can I get the data off the old harddrive? My mother wants me to get all the data that was from the HDD.