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No colour

carleySrcarleySr Posts: 3Member

Hello,

I am new to the Acer forum and this is my first post. Good to be here.

 

I have an Acer pc which will be a year old next month. Recently, I have been able to print in black and white only. No colour. The test page from the printer is in colour. Device Manager does not tell me I need new drivers. Could there be another problem I have overlooked? Will welcome your input.

Thanks.

CarleySr.

 

AcerPC,

64 bit

Intel i54440,

 

Win 8.1

ITB hard drive

Non-touch 

Emsisoft Antimalware and Antivirus

Best Answer

  • carleySrcarleySr Posts: 3
    Accepted Answer

    Thank you for getting back. The printer printed in colour from my Win 7 laptop.I tried some troubleshooting with Win 8 and the problem was corrected.I don't know what the problem was.Sorry, I should have checked the details. Anyway, it works. Thanks. 

Answers

  • Hi,

    When you can print black, thats not a problem with the Computer,.
    1. Check if the color catridge, is the color print work with different computer,. You may try to reinstall Printer driver or contact your printer Manufacturer,.
  • carleySrcarleySr Posts: 3Member
    Accepted Answer

    Thank you for getting back. The printer printed in colour from my Win 7 laptop.I tried some troubleshooting with Win 8 and the problem was corrected.I don't know what the problem was.Sorry, I should have checked the details. Anyway, it works. Thanks. 

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