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Is my DVD drive Faulty?

Just wondering if anyone can help me out here. I have just bought a new PC, this is what I ordered:
Acer Aspire XC-605 G3220 6GB 500GB DVDRW Tower Windows 8.1 Desktop

Now, am I right in thinking that the DVDRW means that it is DVD writer?

The only thing is, I've tried burning something using Nero and it just keeps stating "Insert disc". I've tried using a CD-R and a DVD+R disc which is what I've always used in the past.

Now on checking Device Manager the Drive property states this next to the Device type:
DVD/CD-ROM drives

and states:
HL-DT-ST DVDROM DH50N
under the DVD/CD Rom drives.

Have I been sent the wrong thing? Or is there something I'm missing?

Thanks for any help.

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer

    you can find id it's a burner with nero too, just run nero info tool.

     

    by the way, it looks as reader only.

     

    can you post the ID of your Aspire?

     

    something like that

    DT.SRPSG.003

     

    it must be the first part of your serial (DON'T POST the complete serial!!!)

    I'm not an Acer employee.
  • chrisbambchrisbamb Member Posts: 4

    DTSRPEK052

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    Your model has only DVD reader, not burner.
    Check full details here:
    http://www.acer.co.uk/ac/en/GB/content/model/DT.SRPEK.052
    I'm not an Acer employee.
  • chrisbambchrisbamb Member Posts: 4

    Thanks for that, I thought as much, but the description of the item DVDRW means that there should be one? Am I right in thinking that?

  • Spartan1Spartan1 Member Posts: 36

    The 'RW' relates to ReWritable, so yes, you'd expect the drive to be capable of burning CDs/DVDs.

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer

    Where you read this DVDRW?

     

    i can see only:

    Optical Drive TypeDVD-Reader
    Optical Media SupportedDVD-ROM
    I'm not an Acer employee.
  • chrisbambchrisbamb Member Posts: 4

    This is from the page I ordered it from and it's also on my Invoice:

     

    1 x ACER ASPIRE XC-605 G3220 6GB 500GB DVDRW TOWER WINDOWS 8.1 DESKTOP

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer

    wrong descriptions for sure, contact the seller.

    I'm not an Acer employee.
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