How can I disassemble my keyboard on my Acer Aspire E5-471 (E14 series) ?

knightmre
knightmre Member Posts: 4 New User
edited March 2023 in 2014 Archives

Hello,

 

I recently bought an Acer Aspire E5-471 US version. However, I am finding some trouble using the US keyboard. I am therefore looking for a solution to replace the keyboard to another version of it. However, when I opened the laptop, I haven't found any access to the keyboard. Anyone knows an issue to this problem and more importantly on where to buy another version of the keyboard ? Can I buy it from Acer ?

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,321 Trailblazer
    Answer ✓

    Hello,

     

    No, the part number is this one:

     

    60.MQDN7.010 - KEYBOARD W/UPPER CASE ASSY FR WHITE

     

    Bonne chance!

    France

Answers

  • Hello knightmre,

     

    Could you indicate me the first ten characters of the serial number (see the label sticked on the lower case)?

    The part is Top cover+keyboard (30~40USD.

     

    Yes, you can request a quote and place an order from your Acer store in using the customer service form.

    In the form:

    1- You select in "Please Select a Subject: Other"

    2- In "Describe the Problem:", you indicate the S/N.

    3- Example:

        "Price request for the following spare parts:

         - P/N

         - P/N

         Etc"

     

    You'll receive a quote by mail (pdf document). You can also phone them.

    France
  • knightmre
    knightmre Member Posts: 4 New User

    Hi, Here are the first 10 characters : NXMN6CF005

     

    I'm sorry I should have added this precision : I bought the computer in Hong Kong and currently reside here for the end of the year. Does that change any of the procedure ? I called them two weeks ago, and they told me they were not providing this kind of service. Should I try again ? It seems like every care center should provide this kind of services ? 

     

    Thanks for your answer,

     

    knightmre.

  • Hello,

     

    I didn't find your model. If you are sure it's an US keyboard, could you give me the color?

    There are red, blue, white, black and perhaps silver. I give you some part numbers:

     

    60.MQEN7.018 - KEYBOARD W/UPPER CASE ASSY US RED

    60.MQGN7.018 - KEYBOARD W/UPPER CASE ASSY US BLUE

    60.MQDN7.018 - KEYBOARD W/UPPER CASE ASSY US WHITE

    60.MLQN7.018 - KEYBOARD W/UPPER CASE ASSY US BLACK

    France
  • knightmre
    knightmre Member Posts: 4 New User

     

    Hello,

     

    My laptop is white, and I'd like to change the US keyboard into a French Keyboard for pratical purposes. The part number would then be 60.MQDN7.018 - KEYBOARD W/UPPER CASE ASSY FR WHITE right ?

     

    Thanks for your answers.

     

    knightmre

  • laurent_14
    laurent_14 ACE Posts: 10,321 Trailblazer
    Answer ✓

    Hello,

     

    No, the part number is this one:

     

    60.MQDN7.010 - KEYBOARD W/UPPER CASE ASSY FR WHITE

     

    Bonne chance!

    France
  • knightmre
    knightmre Member Posts: 4 New User

    Thank you for your reply.

     

    With regards,

     

    knightmre