Why doesn't my headphone jack work on my new Acer Aspire V laptop? How do I fix it?

NinjamanNinjaman Member Posts: 13

The speakers work but my computer doesn't detect my headphones, the sound just comes out of the speakers.

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer

    can you tell the exact model?

     

    I'm not an Acer employee.
  • NinjamanNinjaman Member Posts: 13

    Aspire V 14 Touch V3-472P-324J

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer

    connect your headphones

    right click on the speaker icon near clock and date (bottom right of your screen)

    choose playback devices

    check if headphones appear as device

    if not

    right click on a blank space in this windows and tick both show disable devices/show disconnected devices

    if headphones appears

    enabled or reconnect device and set as default

    I'm not an Acer employee.
  • NinjamanNinjaman Member Posts: 13

    How do I right click by the way? I've been using the touch screen for that.

  • NinjamanNinjaman Member Posts: 13

    I checked both options and still no headphones, and yes they're plugged in.

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer

    Windows logo key + X
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

     

    or

    on Device manager

    expand "sound, video and game controllers" tree

    what kind of devices appear?

     

    I'm not an Acer employee.
  • NinjamanNinjaman Member Posts: 13

    There's only Realtek High Definition Audio.

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer

    do you mind to update the realtek drivers?

    http://www.station-drivers.com/index.php/outils/func-startdown/1032/

    (100% trusted website)

    I'm not an Acer employee.
  • NinjamanNinjaman Member Posts: 13

    I need it for Windows 8.1

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer

    it's for windows 8.1

    I'm not an Acer employee.
  • NinjamanNinjaman Member Posts: 13

    I downloaded it and extracted it, now what?

  • Wondering1Wondering1 Member Posts: 1

    Hey Ninjaman, did you ever get anywhere with this? I have the same problem, brand new Aspire E15. I'm wondering about exactly what type of plug is supposed to go in there.

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