My acer m5201-pr7s is not working... Blackscreen at startup, mouse & keyboard disabled. What to

birger_sjostran
birger_sjostran Member Posts: 1 New User

Hi,

Today I was about to format my Acer m5201-pr7s desktop it was slow so it needed to be formated. About an hour later it stopped working... Blackscreen appears instead startup, mouse & keyboard gets disabled.

What can I do?

 

F8, F2 or F12 does'nt work, the screen is black. It is like the computer has locked itself up, it runs for itself and nothing happens.

 

I have tried to restart and press F8, F2 and F12 without success. Please help me Acer.

 

 

Best Regards

Birger

 

[edited for privacy]

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    By your explanation, it seems like you have a faulty HDD. When you switch on the machine, do you see the Acer Logo and does it go blank immeditely after that? If the machine does show the post screen (acer screen), try and reload the machine by pressing and holding ALT button in and tap on F10 whilst holding the ALT key in upon switching on the machine. you do this immediately when the acer screen splashes. If the recovery is not succesful, then the HDD is faulty.

     

    Regards,

    Freeza

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