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why does it say that the serial number is not eligible for warranty? I just bought my acer 2 days

Claws78Claws78 Posts: 2Member

Hi,

 

I purchased a latpop on January 16th, 2013.  I was just noticing an unusual loud sound, could be the fan. I have had several latpops and none of them are this loud.

 

So I was trying to chat with your support group, to find out the ocation of nearest authorized ACER support. When I entered my laptop's serial number, I get a message saying "The serial number you have entered,

[edited for privacy] , is not eligible for warranty support according to our available data."

 

Can anyone explain why I get that message?

 

Thanks,

Claudia   

Answers

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    It's likely that it is because the system, based on the serial number, is an Aspire 1551 which shipped in 2010.

     

    The Aspire 1551 systems shipped with a one year warranty.

     

  • Claws78Claws78 Posts: 2Member

    So what you are saying is eventhough I just bought there is no warranty on it becasue it was shipped in 2010? That makes no sense to me. Since I bought it new from a store. 

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    I'm telling you why the system is not allowing it.

     

    I would suggest contacting email support and getting the system registered through them.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    You can update your system warranty dates by providing a Proof of Purchase using our online application at

    http://csapps.acer.com/pop.

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