x113 projector won't power up

shanejvv
shanejvv Member Posts: 2 New User
edited March 2023 in 2014 Archives

Hi guys. 

 

We have a one week old X113 projector that won't power up. The blue led is on and the fan hums then shuts down in a seemingly repeated cycle.

 

It has worked with no issues on two previous occasions

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    shanejvv,

     

    I am sorry to hear that the projector has stopped working. With no power there are not many troubleshooting steps outside of performing a power drain/reset. Unplug the projector for its power source, then press and hold the power button for 30s. If you are still not getting any power or lights, then contact technical support in your region.

  • shanejvv
    shanejvv Member Posts: 2 New User
    Thanks for your comment. Acer did come and collect the unit.

    It turns out the lamp was faulty and is being replaced.

    That is just plain bad luck after having waited so many months to get a new projector only to have the new one go belly-up so quickly.