Does Acer care at all?
I guess they have the money for it, so why bother. I have had many Acer computers, but have to say this one is going back in a week or two. I'll give it a while longer and see if Acer can fix some of the problems, but I am not happy with it.
Having bought it directly from Acer, and if I send it back, at least they are not getting my money for this one. 
I really like this thing, but it is not ready for Prime time yet. I know they have fixed some problems, but many still remain.
The dropped keys with the keyboard is a pain in the butt typing in the password at start up. I have to type a couple of characters, then check it is all there. SUCKS Acer!