eRecovery Management stalls

Dan2
Dan2 Member Posts: 2 New User
edited March 2023 in 2014 Archives

I have run eRecovery Management up to the very last point and it stops progress at 99% under "Updating System". It has been nearly two hours without further progress. What can I do to complete the system restore process?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try to press CTRL+left SHIFT+ESC

    and check on task manager if any application is stuck or if any windows error is in background.

    I'm not an Acer employee.
  • Dan2
    Dan2 Member Posts: 2 New User

    Tried your suggestion, but nothing happened. Chatted with Acer tech support and their only suggestion was to purchase recovery discs from them. Do you think that will resolve the problem?

     

    By the way, when I  turned off my system and restarted it, it went through the following process: Starting Windows, Setup is updating registry settings, Setup is starting services. Then a window pops up that says, "Windows could not start the installation process".

  • jaclou
    jaclou Member Posts: 138 Skilled Fixer WiFi Icon

    And now, please, would you explain to me how you solved your recovery problem? Thanks in advance.