ProDock II with P645 - USB ports not working

kundo
kundo Member Posts: 1 New User
edited March 2023 in 2014 Archives

Hello,

 

I have a TravelMate TMP645-MG connected to ProDock II. The problem is that the USB ports on docking staion are not working, I can see the following yellow exclamation mark in device manager when the docking station is connected (no errors when not docked).

 

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Windows 8.1 Enterprise, 64bit. All latest drivers from Acer homepage are installed. Any ideas?

 

Cheers!

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Do you have another docking station you can test with, or another TravelMate you can try with that dock? My initial guess would be there is a hardware problem with the ProDock USB ports.