Word problem after using registry cleaner

susanconway

A registry cleaner affected my 2010 word starter on my acer aspire 4752z.  I tried to get microsoft to fix it but they claim it was a trial version.  it was NOT a trial version. 

I was forced to buy 2013 word.  They promised it would operate my 2010 documents.  But I still keep getting error messages (Missing lisc.).  I can''t attach a document and send it because it won't open for the recipient.  I need proof the software I recieved was a permanate limited program and  not a trial version to continue my battle with microsoft and make them fix this.  I get missing lisc and click to run error messages.  any1 have any proof or solution to this problem?  I need my documents!  TYVM

laurent_14

Hello susan,

 

Did you uninstall the old version before install the new one? I think the new Word works with the old license.

 

I advise you use Wise Register Cleaner portable version (no installation). It's very sure and it doesn't "break" the registers. I used for many years CCleaner and I had some issues with it.

 

You're able to restore your software with eRecovery: Using eRecovery to restore drivers and applications

An other solution, it's to open your files with LibreOffice (free).

susanconway

TY I will try it