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Aspire V3-371 Touchpad Freezing

I have a brand new Aspire V3-371-596F.  Since the first boot, I have been having problems with the touchpad freezing randomly.  The two finger sroll is reversed and I cannot access any settings to change the direction, either.  I downloaded the suggested Synaptics driver from the Acer website, but Windows will not let me install the driver for the touchpad. 

 

When I go into Device Manager -> Mice and other pointing devices, there is only one device listed: HID-compliant mouse.  It says the manufacturer is Microsoft, and not Synaptics.  When I try to Update Driver, I select the downloaded Synaptic driver it says the best driver for my device is already installed.

 

How do I tell the computer that it does not have a Microsoft mouse installed so I can use the correct Synaptics driver?  

 

Thanks for any help.

 

Edit:  I should also mention that a Synaptics HID Device does show up under Device Manager -> Human Interface Devices.  However, windows does not seem to recognize that this device is the mouse.

 

 

Answers

  • Veso-BGVeso-BG Posts: 4Member

    I have exact the same problem. Aspire V3-371-35TZ and Windows 8.1 (64bit)

  • zumtotalzumtotal Posts: 17Member

    Many people have this 'problem', but actually it's by design. We have a 'precision' touchpad, not Synaptics. It's very limited in adjustments. If you open charms, then choose settings>change PC settings and search for touchpad, you will get the relevant page. You can reverse the two-finger scrolling direction, but not much else.

  • snowbanchesnowbanche Posts: 4Member

    I got the scroll direction switched, thanks.  Acer should update their website so it does not recommend installing an incorrect driver for the touchpad...  I chatted with someone at Acer customer support this morning and they sent me the Synaptics driver as well.

     

    Any suggestions on the issue with the touchpad freezing?  It is rather frustrating, when it freezes I have to shut the lid of the computer to put the computer to sleep, and then when it wakes up the mouse works for a while but eventually freezes again.

     

  • zumtotalzumtotal Posts: 17Member

    Sorry, I've not experienced the freezing problem on my E3, but I think I saw another thread about that. Have you searched? I think the V5 and E5 touchpads are the same as yours.

  • monique_applemonique_apple Posts: 9Member

    Hello,

    I have the same problem,

    when it freezes I use Fn + F7 to unfreeze several times

    of course touchpad works just for a short while after but that's another way to not get crazy

    I work for hours so this problem really is BIG to me !!!

    any solutions ?

     

  • monique_applemonique_apple Posts: 9Member

    snowbanche wrote:

    I got the scroll direction switched, thanks.  Acer should update their website so it does not recommend installing an incorrect driver for the touchpad...  I chatted with someone at Acer customer support this morning and they sent me the Synaptics driver as well.

     

    Any suggestions on the issue with the touchpad freezing?  It is rather frustrating, when it freezes I have to shut the lid of the computer to put the computer to sleep, and then when it wakes up the mouse works for a while but eventually freezes again.

     


    I have downloaded driver for synaptics but it didn't help much Smiley Sad

  • monique_applemonique_apple Posts: 9Member

    snowbanche wrote:

    I got the scroll direction switched, thanks.  Acer should update their website so it does not recommend installing an incorrect driver for the touchpad...  I chatted with someone at Acer customer support this morning and they sent me the Synaptics driver as well.

     

    Any suggestions on the issue with the touchpad freezing?  It is rather frustrating, when it freezes I have to shut the lid of the computer to put the computer to sleep, and then when it wakes up the mouse works for a while but eventually freezes again.

     


    I just been informed that should do BIOS update and if this won't help than ... SERVICE - touchpad considered broken Smiley Wink

  • monique_applemonique_apple Posts: 9Member

    monique_apple wrote:

    snowbanche wrote:

    I got the scroll direction switched, thanks.  Acer should update their website so it does not recommend installing an incorrect driver for the touchpad...  I chatted with someone at Acer customer support this morning and they sent me the Synaptics driver as well.

     

    Any suggestions on the issue with the touchpad freezing?  It is rather frustrating, when it freezes I have to shut the lid of the computer to put the computer to sleep, and then when it wakes up the mouse works for a while but eventually freezes again.

     


    I just been informed that should do BIOS update and if this won't help than ... SERVICE - touchpad considered broken Smiley Wink


    good news,

    after bios update is working smoothly

    hope for good Smiley Happy

    keep u updated Smiley Happy

  • monique_applemonique_apple Posts: 9Member

    well, I figured, for now, must use external mouse Smiley Sad

    mean STILL freezing !!!

  • Veso-BGVeso-BG Posts: 4Member

    After BIOS update the touchpad is still freeezing !

  • monique_applemonique_apple Posts: 9Member

    yes, same experience - just waiting for info from help desk - using external mouse Smiley Wink

  • monique_applemonique_apple Posts: 9Member

    i was advised to restore factory settings,

  • sauyingsauying Posts: 5Member

    I bought V3-371 on 1st September (Malaysia Set)

    Problems on touchpad also...

    freezing and not sensitive ...sometime it doesn't move and jerking ...

     

    Tried few solution

    1) Reset , format and reinstall windows - Touchpad freezing also !

    2) Update BIOS - Touchpad freezing also !

    3) Install Synaptics drive which has been released on 16.9.14 - Touchpad freezing also !

    4) Applied screen protector on touchpad - Touchpad freezing also !

    5) use external mouse - no problem at all !!

     

    i call authorize Acer service center in Malaysia - Highpoints

    They told me that something wrong with the touchpad .. need to sent in.

    They've received the Report and Service Solution from HQ.. which means this is Hardware Defeat !!

    Acer should admit it and recall this batch of V3-371 ... why they never do this ! felt disappointed!

  • snowbanchesnowbanche Posts: 4Member

    I updated my BIOS as well, mouse is still freezing but not as often now.  I think I am just going to return this thing.  It sounds like it is a hardware problem that cannot be fixed.

  • julienbjulienb Posts: 3Member

    Hi all,

     

    I have the same issues as you all on my aspire v3-371 : touchpad stops working randomly, need to Fn+F7 multiple times to re-enable it.

    I went through all the steps like you (use recovery partition to reset PC, update BIOS, update driver by hand using update given by acer) but nothing works...

    I've bought my aspire v3-371 in France, and I'd like to know if returning my PC to repair center will fix the problem?

     

    Does anyone have already returned his PC and got back a working touchpad?

     

    Thanks in advance,

     

    Julien.

  • sauyingsauying Posts: 5Member

    hi bro,

    Not going to sent it because the service centre told me they need few days to check the problems.. 

    Anyway, i really hoped that ACER should take note on this problem ... SERIOUSLY !!!

    Can someone sent an email to Acer HQ and describe this problem to them ... 

    what we need is 

  • monique_applemonique_apple Posts: 9Member

    Hi, I also think they should FIX this Problem ASAP and do not even think of giving away my new comp,

    especially since it's working ok besides that - and eventually using external mouse for a short while is not a problem,

    definitely we should write down to them, to the HQ - resposible for such release to the market.

  • sauyingsauying Posts: 5Member

    yes bro, totally agreed with you !!

    [edited to comply with guidelines]

     

  • monique_applemonique_apple Posts: 9Member

    I've made request and described the problem with technical consultant, informed about this discussion as well, hope they will solve it soon - I should be informed as soon as it's fixed - try to think positive Smiley Happy

  • sauyingsauying Posts: 5Member

    Did they ask you to sent in the unit >? or just waiting for their answer ?

    Acer should alert on such hardware defeat.... 

  • snowbanchesnowbanche Posts: 4Member

    So my mouse has been working correctly for a few days now with no freezing.  

     

    These are the steps I performed:

     

    1.) Update BIOS to Version 1.11

    2.) From Device Manager -> Mice and other pointing devices menu,  right click HID-compliant mouse and select Uninstall.

    3.) Use keyboard to restart computer. (Winkey + C) -> Settings -> Power -> Restart

     

    The mouse driver was automatically reinstalled when the computer restarted and I haven't had any problems since. 

     

  • julienbjulienb Posts: 3Member
    Oh really ? That's strange, i've been to the merchant who sold me the computer this morning to have it repaired, they took it and refunded me without asking for refund.
    After that, i talked to a salesman, he told me that acer said to stop selling this laptop even if they had still stock, so already sold computers would certainly be recalled.
    Corrected computers will certainly be soon available, but he don't know when !
    I'll tell you if i have news about this :-)
  • sauyingsauying Posts: 5Member

    bro, thanks for the update ..

    please follow for us ... is that ok ? because this is Hardware Failure which doesn't related to BIOS or DRVIER.

    Anyway, who can we refer to regarding this problem ... i asked SHOP / Merchant, they doesn't know what's happening ...

    Smiley Sad

  • julienbjulienb Posts: 3Member
    Anyway, your computer isn't working properly and is under warranty, so you just take it back to your reseller and ask for a repair.
    He'll send it back to acer and you'll see what's next, refund or repair ! :-)
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