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I have a brand new Aspire V3-371-596F. Since the first boot, I have been having problems with the touchpad freezing randomly. The two finger sroll is reversed and I cannot access any settings to change the direction, either. I downloaded the suggested Synaptics driver from the Acer website, but Windows will not let me install the driver for the touchpad.
When I go into Device Manager -> Mice and other pointing devices, there is only one device listed: HID-compliant mouse. It says the manufacturer is Microsoft, and not Synaptics. When I try to Update Driver, I select the downloaded Synaptic driver it says the best driver for my device is already installed.
How do I tell the computer that it does not have a Microsoft mouse installed so I can use the correct Synaptics driver?
Thanks for any help.
Edit: I should also mention that a Synaptics HID Device does show up under Device Manager -> Human Interface Devices. However, windows does not seem to recognize that this device is the mouse.