Can not remember my password

joycelilleboe
joycelilleboe Member Posts: 1 New User

Help I can not get into my acer aspire E 15 I get the sign on window and can not remember my passwork Please it is a brand new unit  what can I do

 

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Answers

  • Letux
    Letux Member Posts: 7 New User

    Hi there,

     

    I think its a computer password your asking not the microsoft password is that right?

    If it is..

    The only way to fix this is to restore the machine [Recovery]

    If its running on a win7 or Vista

    Turn off the computer
    Upon turning it on Press and Hold the ALT key and keep tapping F10 until you see the Acer Recovery management
    Choose Completely restore system to factory defaults
    Let the machine run for 30mins -1 hr. [make sure that its plug in to power]

    If its running on a Win8 or higher OS

    Turn on the computer until you reach the Password page
    Once on the password page Press and HOLD the SHIFT button [do not let go]
    Click the power icon that you can see on the bottom left of the screen and choose RESTART[do not let go of theSHIFT]
    Once machine restart you will enter the Advance option page
    Choose Troubleshoot and there you will see the Acer Recovery option.
    Click the 1st option to RESTORE the computer

    Let the machine run for 30mins -1 hr. [make sure that its plug in to power]

    Once completed you may now setup the machine again as it is just turn on for the first use and create a new password

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