Problem with touchpad and Windows 8.1. Acer Aspire E5-511

n_netov

I bought an Acer Aspire E5-511, but I have problem with touchpad and Windows 8.1.

The touchpad (Synaptics) is not working with Windows 8.1 x64, but it works fine with Windows 7 x64 and Windows 8 x64.

When I install Windows 8.1 and have to choose” language to install” I can’t choose anything with the touchpad. I should plug in my mouse to continue. I doesn’t work even when it’s fully installed and with latest driver (available only for win 8.1 x64) from Acer’s website. I tried with an older driver, but had no success. I updated BIOS, but it doesn’t work again. In hardware IDS in device manager it shows HID\… not ACPI\… (like win 7/8). Fn+F7 doesn’t help.

When I try to install Windows7/8 the touchpad is working properly at the beginning (I can choose ”language to install”, “Time and currency format”… and the touchpad works after install even without driver).

brian4c

I'm 75 years of age and have been using computers since the beginnings of BBC B using a host of different operating systems.   I bought one of these laptops yesterday for my wife thinking I could just hand it over.   Mistake.   5 hours later, after removing most of the pre loaded rubbish and accepting the touch pad was worthless I finally was able to pass it over to her.   I uninstalled McAfee and am using Windows Defender now.   Luckily I found a wireless optical mouse in my desk that worked immediately.   Using 8.1 and running in desktop mode with the wireless mouse it compares favourably with my PC running windows 7.   Shame about the touch pad but otherwise a nice affordable machine.