Acer Liquid E380

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verminvv
verminvv Member Posts: 4 New User
edited March 2023 in 2014 Archives

Acer liquid E380 freezes and displays following message “Unfortunately; Acer Liquid has stopped”. Reset to factory settings does not help.

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Build version?

     

    system settings/about phone

    I'm not an Acer employee.
  • verminvv
    verminvv Member Posts: 4 New User
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    Build number : Acer_AV052_E380_1.004.00_EMEA_GEN2

     

    Custom build version : 1401445604

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    i don't know the update status of the GEN2 build, but have you checked if any OTA update is available?

     

    if not, contact your seller or your regional Acer service support; since the problem persist after a factory reset.

    I'm not an Acer employee.
  • verminvv
    verminvv Member Posts: 4 New User
    Answer ✓
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    No OTA update is available.

  • bertjuh1
    bertjuh1 Member Posts: 8 New User
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    the same problem here

  • tiamguan
    tiamguan Member Posts: 3 New User
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    Hi anyone facing this problem after update to android 4.42 (build number Acer_AV0K0_E380_1.003.00_AAP_GEN1) cannot set "Network Mode" Example  " 2G/3G (Auto) , 3G Only , 2G Only ? this is very useful if we going to the coverage 3G Signal weak but we still want use 3G. If no our line will switch between 2G & 3G then become very unstable.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Have you try a factory reset?

    system settings/backup&reset/factory reset

     

    you will loose all your data

    I'm not an Acer employee.
  • tiamguan
    tiamguan Member Posts: 3 New User
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    Hi IronFly i not yet try reset my phone because alot of app and setting need to redo.But if really no choice then i will try do it.Just try play around 1st after upgraded to kitkat. By the way just confirm The normal android phone can locate " network mode " from Setting> More>Mobile Network>Network Mode .right?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    On e380 is
    System settings/SIM management/3G service

    You muat know that only one SIM at time can work under 3G network.
    I'm not an Acer employee.
  • tiamguan
    tiamguan Member Posts: 3 New User
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    Yes, i got it thank you very much..