New laptop acer e1-510 memory dump issues - BSOD

Kuhinja
Kuhinja Member Posts: 15 New User

I have this laptop for 4 days now, and in the last two days I got three BSOD memory dump. I'm using laptop for usual stuff like browsing, typing. I don't even play games. 

 

I one of the crash I got error report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 5146

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8003C01060
BCP3: FFFFF80004063748
BCP4: FFFFFA8001BFD8F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090214-45146-01.dmp
C:\Users\PC\AppData\Local\Temp\WER-110776-0.sysdata.xml

 

I'm using win 7 pro x64, Intel(R) Celeron(R) CPU N2820 @ 2.13GHz

 

It happend just now. I made a screenshot the event in computer management app. It happend while installing a software like I did in two last time when the BSOD memory dump occured. 

 

Capture from event viewer in computer management

 

 

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    Kuhinja,

     

    I noticed you are not using the OEM operating system. This memory dump could be related to a driver/software issue. But to know if this is the case, I would recommend reinstalling the OEM software (Windows 8 / 8.1) and see if the problem persists.

     

    If the problem continues in the original configuration, then there may be a hardware issue. It may also be related to the software you are installing as you indicated it only happens during installation of said software.

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