I try to play any disc on my computer (have tried dvd/audio and data discs)and none will run?

sidekick13
sidekick13 Member Posts: 1 New User

can anyone help me out with this problem..have been told it could be my driver has stopped working? however the acer site has no driver downloads for this, i have OS windows 7 32bit.

Thanks  

shell

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It is helpful to let the community know the following:

     

    What computer do you have?

     

    Do you have any error messages?

  • deweesarbar
    deweesarbar Member Posts: 3 New User

    I was searching the message boards for a problem like this!

     

    I have an Acer Aspire 5516, Windows Vista 64 bit, and I have had problems forever with my CV/DVD driver. I have taken it in to Best Buy (where I purchased it from) a few times for service for this problem specifically. Never seems to work.

     

    I would like to find a way to download and install whatever I need to and see if that works!

     

    Any suggestions would be great.

     

    Sarah

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Sarah,

    Thank you for using the search function on the boards.  It really helps cut down on duplicate threads.

    I also appreciate you including your model of computer and operating system.

     

    What I'm unable to see in your post is what your problem is specifically other than a general "problems forever with CD/DVD driver".  I doubt that there is a problem with the actual Microsoft optical drive driver. 

     

    Are you able to see the optical drive in BIOS?

    Are you able to see the optical drive in Device Manager?

    Does it have an X or ! on it in Device Manager?

    Is there an error code?  Do you have any error messages?

    What happens when you put a disc in the drive?

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